We provide fast free delivery New Zealand wide on all orders (the only exception to this being off-shore deliveries to Chatham and Stewart Island which may incur additional delivery charges. Please contact us to discuss.)
All stock is held on hand in Tauranga and dispatched daily via courier delivery service for orders received prior to 2 pm (working days).
Our delivery guidelines are as follows;
- North Island; 1-2 business days (usually next business day for all major centres, e.g. order Monday receive Tuesday).
- South Island; 1-3 business days (usually the second business day, e.g. order Monday, receive Wednesday).
- Rural Areas; May incur an extra 1-2 days to deliver.
- NZ Post Deliveries; 2-4 Working Days (for non-suitable courier address such as PO Boxes).
The following items are considered 'oversize' by some courier providers;
- Curved Metal Stand
- Curved Grey Metal Stand
- Curved Woodeffect Metal Stand
- Curved Chair Hammock Stand
As such this may add an extra day or two to the delivery guidelines in some instances. In rare cases, delivery of these stands to some rural addresses may also not be possible and require collection from a local depot or to be re-addressed to an alternative urban location. Should that be the case we will do our best to notify you when we are aware of the situation. As rural delivery drivers are independent contractors they decide individually whether they will accept these oversize items so, unfortunately, we do not know in advance should this be the case.
Once your order is packaged and ready for dispatch you will be sent an email confirmation along with tracking details where applicable.
If your parcel has not arrived within the delivery guidelines then please check the tracking information you have been provided by email. Often delivery has been attempted but no-one was home to sign for it. If this shows on the track and trace page or for further info then please contact the applicable carrier. The customer service team can check up on your package status in more detail and can organise a redelivery or advise you of your nearest depot to collect if necessary. Any problems please contact us and we'll be happy to help sort it out for you.
We use various courier delivery service providers including; Post Haste, NZ Couriers, Pass the Parcel, Courier Post, Toll NZ, Fastway and PBT or NZ Post at times when more suitable.
Please note - a signature is usually required on delivery, so please provide a daytime occupied address for delivery or instructions for leaving unattended packages. If you have a PO Box/Private Bag address - we ask that you please provide an alternative physical address if suitable as courier services are unable to deliver to these. Alternatively, delivery will be made by NZ Post. To change your delivery address post-purchase please just email us ASAP with updated delivery details.
During peak times courier delivery delays can occur due to increased workloads and any quotations of delivery times by the Mexican Hammocks Store are made in good faith but are estimates only and the Mexican Hammocks Store shall not be bound by such quotation. As such if purchasing at peak times such as Christmas it pays to order a little earlier.
Standard courier delivery services operate on a Monday - Friday basis. For an additional $5 per small package, we can provide a Saturday delivery option to most New Zealand cities and towns for orders placed prior to 2 pm Friday for North Island addresses and prior to 2 pm Thursday for the South Island addresses. To check the eligibility of your address please visit; http://www.posthaste.co.nz/address_checker.html. To place an order for Saturday delivery please contact us prior or directly after ordering via email or phone on 021 123 8963.
Please note, this is generally only available for smaller satchel size items such as non-bar Mexican hammocks, hoodies, blankets, masks and the like.
Pickup and product viewing options are available by appointment from Omanawa, Tauranga. Please contact us to schedule a pickup time, viewing or for more details.
For delivery to Australia orders up to a total weight of 3.9kg are available for direct shipping and the following options can be selected when checking out;
$30 - International Airmail (3-10 working days for delivery)
$40 - International Courier (2-6 working days for delivery)
For any other items and international delivery please contact us for a delivery quote first, including information on the item you would like to purchase and the delivery address and we'll return back to you with a quote promptly.
Any associated international import duties/taxes will be at the purchaser's cost and responsibility.