Have some questions about our hammocks? Well hopefully these will answer your queries, if not please just email us.

Want to know why you should buy from us and why our hammocks are the best in New Zealand? Click here.

1. What are Hammocks made of and what is the difference?
2. How long will my hammock last, and what special care should I give it?
3. How do you hang a hammock and how much space do you need?
4. Can I choose my hammock colour?
5. I don't have a Credit Card, can I still make a purchase?
6. Can Hammocks be washed?
7. Do I get any instructions with my hammock?
8. What is the difference between a spread bar hammock and a hammock without a bar?
9. What are your postage costs and delivery times? Do you deliver overseas?
10. What payment options do you offer ?
11. Can I buy as a gift, or do you offer gift vouchers?
12. Can I order and pay securely through your site?
13. Can I sleep in a Hammock?
14. Do you supply frames or hammock ropes with your Hammocks?
15. Do you offer a guarantee?
16. How long does it take to make a Hammock?
17. Are your Hammocks available in stores?
18. Can I order from overseas and have sent to New Zealand?
19. Do you have a store?
20. Where can I get more information on Mexican Hammocks?
21. How long will my hammock last?

1. What are hammocks made of and what is the difference?

Our hammocks are made from either nylon or cotton cord and both come in a great variety of colours. The main differences are that cotton hammocks are softer and slightly more comfortable, as they stretch and mold more to your body shape. Nylon hammocks are also very comfortable, but are slightly firmer and more durable. This can make them better for constant outdoor use, or if you are traveling with it.

2. How long will my hammock last, and what special care should I give it?

Your hammock will last for many years if you give it the proper care. It should be sheltered from the elements where possible when not in use, such as not be left outdoors for long periods of time, especially in sunlight and rain. We also suggest wearing appropriate clothing while you are resting in your hammock. Try to avoid buttons, jewelry, shoes, watches or any other object that might grab or cut cords. Nevertheless cut, broken or burned cords can be repaired by knotting the ends. If you want to leave your hammock outside for extended periods of time, try our hammock cover. Both nylon and cotton hammocks need the same proper care.

3. How do you hang a hammock?

Hammocks are very versatile piece of indoor or outdoor furniture and can be hung nearly anywhere by attaching to a strong wall, tree, post, fence, sail boat mast, etc. Hang it so that the ends where it is tied are about 6 feet from the ground, so that it hangs down to a level between your knees and your hips. You can use rope, chain, strong cords for poles and trees. For a wood or concrete wall you can drill or screw in a heavy duty hook (hammock hooks). We also include hanging instructions with every hammock. For hanging you need approx 4 metres of space. Shorter distances can be achieved by having the ropes tied higher up (this will create more of a banana shape to the hammock though). Also you can tie the arms into a single not, which decreases the length needed to hang also. For longer distances this can be simply achieved by using longer rope, and also tying higher to create the proper hanging height between your waist and knees.

4.Can I choose my hammock colour?

Yes, no problem. A selection of available colour options are now displayed on each hammock page. Just choose the hammock colour option you want by selecting from the drop down menu and 'add to cart'. As all our hammocks are individually hand-made we are constantly getting new stock with different colours and patterns. You can also choose from nylon or cotton hammock variations.

To choose your colour option when purchasing a hammock package deal you can do so during the payment process. While going through the checkout process you will see a box that says 'add special instructions to seller' in this just state your colour option preference as from the relevant hammock size/type page. Either that, or just email us ASAP after your order to confirm you colour preference.

5. I don't have a Credit Card, can I still make a purchase?

Yes, certainly, no problem there. Just email us through your order, and we'll send you through our bank details so you can make a direct bank deposit or internet transfer. Once payment has cleared we'll have your purchase sent straight out to you. Want to pay another way? Just let us know and we'll see what we can do.

6. Can hammocks be washed?

Yes, to do so grab each end loop and stretch the hammock to its full length. Using thick string or cord bind the end cords and body at about six inch intervals to keep them from tangling. Put into a pillow case and put it into the washing machine. Wash with mild detergent and cold water. You can also wash it by hand by simply soaking it in a large pot for a few hours with mild detergent and rinsing it thoroughly in cold water. Hang it to dry. A cotton hammock will shrink right after washing but it returns to normal size when in use again.

7. Do I get any instructions with my hammock?

Yes, with every hammock you'll receive a guide for hanging, along with care tips, knot tying instructions, and directions for folding to keep your hammock free of tangles.

8. What is the difference between a spread bar hammock and a hammock without a bar?

A spread bar hammock has a bar at the top, hammock chairs, or across both ends which is known as an American or Resort style hammock. A hammock without a bar is a typical Mayan hammock. This is our specialty. It was designed 3000 years ago by the Mayan Indians and it is considered the most comfortable hammock in the world by customers. These are the Double, Queen and King Mexican Hammocks.

9. What are your postage costs, and delivery times? Do you deliver overseas?

Free shipping New Zealand. Our usual postage, and handling fees are a fixed $9.95 for any order value up to $140, and $19.95 for orders over this level within New Zealand. This is through the courier services of Castles Parcels with details as below. Order this month to take advantage of this free shipping offer on all products. Ordering from overseas and want delivered in NZ? - Click here.

A signature is required on delivery, so if you not home during the day and would like the package left somewhere then please let us know so we can instruct the courier. Also if the delivery address you have given is a PO Box/Private Bag  - we ask that you can please provide an alternative address if suitable. Otherwise we can have this delivered by NZ Post as our courier company is unable to deliver to these. If you want to change to a private address, then please just email us ASAP after you purchase with updated delivery details and it will be dispatched with Castle Parcels courier service.

Orders received before 2pm daily (working days) can be sent out the same day. Our delivery guidelines are as follows;

Local Wellington:

Courier Morning pickup - Afternoon Delivery

Courier Afternoon Pickup - Next morning delivery

North Island

Next business day

South Island

Second business day (e.g order Monday, receive Wednesday)

Rural Areas may also incur an extra day to deliver

Please note courier delays can occur due to increased workloads over certain periods and any quotations of delivery times by Mexican Hammocks Ltd are made in good faith but are estimates only and Mexican Hammocks Ltd shall not be bound by such quotation. At our discreation we may also use the services of NZ Post for some areas and items as required.

International Shipping

We are now able to ship all our hammocks and blankets worldwide. This is through NZ Post Airmail Service and takes approx 3-10 working days worldwide. Email us for rates and options. If you are in the following countries you can order directly from our local online stores as below;

Australia - Hammocks Australia

South Africa - Hammock Shop South Africa

USA - Hammock Shop USA

10. What payment options do you offer?

You can pay directly through the website via our Paypal shopping cart payment system. This allows you to safely and instantly pay via credit card, or from your Paypal account if you have one.

We can also accept bank deposit payments and internet bank transfers into our New Zealand bank account. Please email us for account details.

If you would like to pay by cheque this can also be arranged.

We also offer part payment and installment (layby) options on all products please contact us directly to arrange.

11. Can I buy as a gift, or do you offer gift vouchers?

Yes, you can easily buy as a gift for someone and have it sent directly to them. Gift certificates/vouchers are available to be purchased through our web site. This produces a paypal voucher to be used on our site. All you have to do is select the value of the certificate, the recipient and have it emailed or print and post it to your recipient. These can be found on the left column on all pages.

12. Can I order and pay securely through your web site?

Yes, you have nothing to worry about. All our online payments are processed securely through Paypal which allows for a variety of payment options (credit card, debit card, or bank account). Payment is instant, so as soon as payment is made your goods are shipped to your designated address. Payment may also be made through internet banking or direct bank deposit if you wish. Just email us for account details.

13. Can I sleep in a hammock?

Definitely, a perfect use for your hammock, whether it's a mid-afternoon nap, or you want to sleep the whole night. In fact hammocks are more popular than beds in many areas of Mexico. Hammocks are also great when the weather is hot as the air circulates around you through the diamond weave - a great alternative to deck chairs and bulky sun loungers.

14. Do you supply frames or hanging ropes with your hammocks?

None of our hammocks come included with a stand. However we do now stock hammock stands which are sold separately. Ropes and all other accessories are also sold separately, and can be found along with other useful items including hammock hooks and hammock covers on the accessories page. We do provide package deals on these items, for details please see the specials page.

15. Do you offer a guarantee?

Yes. All our hammocks are checked twice and expertly inspected to ensure they are off the utmost quality. However if for any reason you are unhappy with your hammock, simply return 'as new' for a replacement or refund of you purchase price within the first 30 days.

16. How long does it take to make a hammock?

Being 100% hand-made our hammocks take between 15-30 days to fully complete. Using up to 7km of cotton or nylon cord, ensures the hammocks are incredibly strong, comfortable and supportive.

17. Are your hammocks available in stores?

At this stage our hammocks are only available online. We are hoping to get our products into stores over this year. If you are a retail store or know of a store that might benefit from stocking our hammocks please talk to us we'd love to work with you.

18. Can I order from overseas and have sent to New Zealand?

Yes, definitely this is not a problem. However...when you are ordering through paypal and adding the address details, you may not have the option of setting a 'New Zealand' address. To get around this, fill out the billing information screen and proceed through to 'review order and continue'. Now you will see the description of your order. Just below you will see a little box that says ' add special instructions to merchant'. Click on this and a little text box will open up. Now just enter a note along with the address you would like shipped to in NZ. That'll then come through to us with the payment, and we'll send the order to the NZ address. Any problems or still unsure, just email us and we can get the correct address sorted for you, no problems.

19. Do you have a store?

No, we are solely an online based store. This allows us to keep our overheads low and our prices down for you.

20. What are your delivery times?

Orders received before 2pm daily (working days) can be sent out the same day. Our delivery guidelines from our courier company (Castle parcels - delivery signature required) are as follows;

Local Wellington:

Courier Morning pickup - Afternoon Delivery

Courier Afternoon Pickup - Next morning delivery

North Island

Next business day

South Island

Second business day (e.g order Monday, receive Wednesday)

Rural Areas may also incur an extra day to deliver

Please note courier delays can occur due to increased workloads over certain periods and any quotations of delivery times by Mexican Hammocks Ltd are made in good faith but are estimates only and Mexican Hammocks Ltd shall not be bound by such quotation.

20. Where can I get more info on Mexican Hammocks?

You can find more information on using, repairing, storing, folding and more plus videos and additional photos from the following sites.

Hammocks Online Blog - http://www.hammocksonline.co.nz/blog/

Hammocks Australia Blog - http://hammocksaustralia.com.au/blog/

You Tube Videos - http://www.youtube.com/user/hammocksaustralia

21. How long will my hammock last?

The life of a hammock is influenced by a variety of factors which make it quite difficult to determine an exact length of life. The main factors that affect the life of a hammock are environmental factors such as exposure to sun (UV rays) salt water, rain and wind. Consideration to these should be taken into account when choosing you type of hammock and cord type (cotton/nylon). However with proper use and care your hammock will provide you with years of enjoyment and relaxation. All hammocks come with instructions for caring for your hammock to help prolong it’s life which we recommend following. Using a hammock cover provides an easy way of increasing longevity and protecting your hammock when not in use. Other options such as hanging with ‘S’ Hooks make it quick and easy to put up and take down your hammock when not in use protecting it from unfavourable elements also.